inVibe, a division of THREAD

inVibe Privacy Notice

Who We Are

inVibe (inVibe Labs LLC) is a voice technology and research platform in the healthcare industry, owned by THREAD Research. We help customers create and understand qualitative research through surveys and voice technology.

Your Privacy Matters

Your privacy is important to us. We follow data privacy standards and relevant laws to protect your information.

Even though we don't offer services in the E.U. or U.K., we follow principles like the GDPR, including transparency, data minimization, and accuracy.

This notice complies with GDPR and California privacy requirements.

What Our Privacy Notice Covers

  • What data we collect
  • How and why we process your data
  • Who we share your data with and why
  • How we secure and retain your data

Data Collection — What and How

We collect Personal Data in various ways, such as when you sign up for a newsletter, participate in a research study, register an account, attend events, contact customer service, or make a purchase. We may also receive personal data from: public databases, research panel companies, joint marketing partners and our customers.

We mainly collect personal data from two groups: business contacts and research participants.

Business Contacts include clients, prospective clients, consultants, advisors, board members, and others. This data includes:

  • Name
  • Employer
  • Title/Role
  • Telephone Numbers
  • Email Addresses
  • Work Addresses

Research Participants may share a wide range of personal information depending on the survey, including:

  • Access logs
  • Study participation
  • Acoustic analytics
  • Age
  • Audio recordings
  • Compensation information
  • IP address
  • Health condition
  • Consent to EULA, ICF, privacy, and SMS notices
  • Customer passwords
  • Customer/client/member/account ID
  • Email Address
  • Emotional status
  • Employment Status
  • Ethnic Origin or Race
  • Family Information/caregiver
  • Gender
  • Handicapped Status
  • Loyalty/bonus cards handover
  • Payment to participant handover
  • Health Status/conditions
  • Income
  • Invitation access code
  • Language
  • Location in a study country
  • Marriage Status
  • Medical Conditions
  • Medication
  • Medication history
  • Meets study conditions
  • Mobile telephone number
  • Occupation
  • Participant ID
  • Disease-related participation
  • Personal Characteristics (Height, Weight, etc.)
  • Preferences/settings
  • Professional licenses
  • Reactions to design questions
  • Request to delete personal data
  • Request to withdraw
  • Responses to sponsor questions
  • Sexual Orientation
  • Study number
  • Support requests
  • Telephone
  • Transcripts
  • Voice recordings

Sensitive Information

Unless we ask for it, please do not share sensitive Personal Information (e.g., social security numbers, racial or ethnic origin, political opinions, religion, health, biometrics, criminal background, or trade union membership).

Why We Collect Personal Data

We use personal data to build and maintain business relationships and serve our customers. Our purposes include:

  • Providing services and fulfilling your requests
  • Sending marketing emails with your consent or legitimate interest
  • Analyzing information, including voice recordings, for market research and personalized services
  • Allowing participation in promotions
  • Aggregating/anonymizing data for business purposes
  • Accomplishing business purposes such as data analysis, audits, fraud prevention, product development, and marketing effectiveness

We process personal data based on one of these legal bases depending on the nature of the processing:

  • Consent
  • Contract
  • Legal Obligations
  • Legitimate Business Interests

Use of Artificial Intelligence (AI) Features

Subject to our privacy obligations, we may use artificial intelligence tools as part of the data processing. Such tools may assist us to summarize results, gain insights from the data, etc.

Data Sharing

We may share your data with:

  • Amazon Web Services
  • Audeering (acoustic analysis)
  • Cognito (account access)
  • Google (analytics)
  • OpenAI (data flagging, transcription)
  • THREAD (parent company and system provider)
  • U.S. and state taxation authorities
  • Pseudoanonymized voice recordings may be shared with the sponsor of the research survey.

Partners are contracted to protect your data. We may also disclose data to comply with legal orders and share with affiliates or asset purchasers. Your personal data will not be sold or transferred without your consent, except as stated above.

Third-Party Advertising

We use third-party advertising companies to show you ads that may interest you. These companies may use cookies to recognize you across devices. For more information and to opt out, visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You can also use the AppChoices app at www.aboutads.info/appchoices.

SMS Messages

We obtain your consent to send you SMS messages. You may ask for messages to stop by typing STOP in response to an SMS message.

Data Security

We use reasonable measures to protect Personal Information. However, no system is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

Data Retention

We retain personal data as long as necessary for business operations, legal requirements, and customer requirements.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct or delete your data
  • Withdraw consent
  • Data portability
  • Restrict processing or object
  • Complain to regulators

To exercise your rights, email our Data Protection Officer at privacy@threadresearch.com. Please specify what data you want to change or delete. We may need to verify your identity before processing your request.

For Residents of California

As a California resident, you have the right to:

  1. Know what personal information is collected
  2. Access your personal information
  3. Request deletion
  4. Opt-out of sale (we do not sell your data)
  5. Non-discrimination

To exercise your rights, contact our Data Protection Officer at privacy@threadresearch.com.

Cookies and Technologies

We use cookies and similar technologies to analyze trends and manage the website. Necessary cookies are essential for functionality. You can opt out of non-essential cookies, which may affect your browsing experience. Click here for our list of cookies.

Updates To This Privacy Policy

The "Last Updated" date at the top indicates when this Privacy Policy was last revised. Changes take effect when we post the revised Privacy Policy.

Contacting Us

inVibe Labs LLC is responsible for your Personal Information under this Privacy Policy. If you have questions, contact us at privacy@invibe.co, or:

2900 Bristol Street, Suite D-201 Costa Mesa, CA 92626

Please do not include sensitive information in your emails. If you want to review or request changes to your information, email privacy@invibe.co.