inVibe Privacy Notice

As of July 2024

Who We Are

inVibe (inVibe Labs LLC) is a voice technology and research platform in the healthcare industry, owned by THREAD Research. We help customers create and understand qualitative research through surveys and voice technology.

Your Privacy Matters

Your privacy is important to us. We follow data privacy standards and relevant laws to protect your information.

Even though we don't offer services in the E.U. or U.K., we follow principles like the GDPR, including transparency, data minimization, and accuracy.

This notice complies with GDPR and California privacy requirements.

What Our Privacy Notice Covers

What data we collect
How and why we process your data
Who we share your data with and why
How we secure and retain your data

Data Collection — What and How

We collect Personal Data in various ways, such as when you sign up for a newsletter, participate in a research study, register an account, attend events, contact customer service, or make a purchase. We may also receive personal data from: public databases, research panel companies, joint marketing partners and our customers.

We mainly collect personal data from two groups: business contacts and research participants.

Business Contacts include clients, prospective clients, consultants, advisors, board members, and others. This data includes:

Name
Employer
Title/Role
Telephone Numbers
Email Addresses
Work Addresses

Research Participants may share a wide range of personal information depending on the survey, including:

Access logs
Study participation
Acoustic analytics
Age
Audio recordings
Compensation information
IP address
Health condition
Consent to EULA, ICF, privacy, and SMS notices
Customer passwords
Customer/client/member/account ID
Email Address
Emotional status
Employment Status
Ethnic Origin or Race
Family Information/caregiver
Gender
Handicapped Status
Loyalty/bonus cards handover
Payment to participant handover
Health Status/conditions
Income
Invitation access code
Language
Location in a study country
Marriage Status
Medical Conditions
Medication
Medication history
Meets study conditions
Mobile telephone number
Occupation
Participant ID
Disease-related participation
Personal Characteristics (Height, Weight, etc.)
Preferences/settings
Professional Licenses
Reactions to design questions
Request to delete personal data
Request to withdraw
Responses to sponsor questions
Sexual Orientation
Study number
Support requests
Telephone
Transcripts
Voice recordings

Sensitive Information

Unless we ask for it, please do not share sensitive Personal Information (e.g., social security numbers, racial or ethnic origin, political opinions, religion, health, biometrics, criminal background, or trade union membership).

Why We Collect Personal Data

We use personal data to build and maintain business relationships and serve our customers. Our purposes include:

Providing services and fulfilling your requests
Sending marketing emails with your consent or legitimate interest
Analyzing information, including voice recordings, for market research and personalized services
Allowing participation in promotions
Aggregating/anonymizing data for business purposes
Accomplishing business purposes such as data analysis, audits, fraud prevention, product development, and marketing effectiveness

Legal Basis for Processing Data

We process personal data based on one of these legal bases depending on the nature of the processing:

Consent
Contract
Legal Obligations
Legitimate Business Interests

Data Sharing

We may share your data with:

Amazon Web Services
Audeering (acoustic analysis)
Cognito (account access)
Google (analytics)
OpenAI (data flagging, transcription)
THREAD (parent company and system provider)
U.S. and state taxation authorities
Pseudoanonymized voice recordings may be shared with the sponsor of the research survey.

Partners are contracted to protect your data. We may also disclose data to comply with legal orders and share with affiliates or asset purchasers. Your personal data will not be sold or transferred without your consent, except as stated above.

Third-Party Advertising

We use third-party advertising companies to show you ads that may interest you. These companies may use cookies to recognize you across devices. For more information and to opt out, visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You can also use the AppChoices app at www.aboutads.info/appchoices.

SMS Messages

We obtain your consent to send you SMS messages. You may ask for messages to stop by typing STOP in response to an SMS message.

Data Security

We use reasonable measures to protect Personal Information. However, no system is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

Data Retention

We retain personal data as long as necessary for business operations, legal requirements, and customer requirements.

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct or delete your data
Withdraw consent
Data portability
Restrict processing or object
Complain to regulators

To exercise your rights, email our Data Protection Officer at privacy@threadresearch.com. Please specify what data you want to change or delete. We may need to verify your identity before processing your request.

For Residents of California

As a California resident, you have the right to:

Know what personal information is collected
Access your personal information
Request deletion
Opt-out of sale (we do not sell your data)
Non-discrimination

To exercise your rights, contact our Data Protection Officer at privacy@threadresearch.com.

Cookies and Technologies

We use cookies and similar technologies to analyze trends and manage the website. Necessary cookies are essential for functionality. You can opt out of non-essential cookies, which may affect your browsing experience. Click here for our list of cookies.

Updates To This Privacy Policy

The "Last Updated" date at the top indicates when this Privacy Policy was last revised. Changes take effect when we post the revised Privacy Policy.

Contacting Us

inVibe Labs LLC is responsible for your Personal Information under this Privacy Policy. If you have questions, contact us at privacy@invibe.co, or:

2900 Bristol Street, Suite D-201 Costa Mesa, CA 92626

Please do not include sensitive information in your emails. If you want to review or request changes to your information, email privacy@invibe.co.